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Yes! You can get personalized assistance from one of our experts in choosing right artwork within your budget. What’s more, we’re proud to be able to offer this valuable service free of charge! Get in contact with us by writing an email at [email protected]
We have some good news for you! We ship free of charge within the European Union.
Customers will be charged for the cost of shipping during check out.
MuranoGlassItaly is committed to ensuring the 100% satisfaction of clients! That’s why once you have received your artwork, we will give you fourteen (14) days to decide whether you would like to keep that artwork or return it for a refund. You may return any eligible artwork (i.e. artwork that is not custom-made), if it is returned in its original condition and packaging.
The 14-Day money-back guarantee is NOT applicable to custom-made artworks.
The cost of return shipment needs to be paid by you.
Step-by-Step Guide
Step 1: Contact us within 14 days from receipt to signal return request by sending an email to [email protected]
Step 2: Wait for our email confirmation that we accept your return shipment
Step 3: Repackage the artwork using the original packaging material and ship out the artwork within 3 days from the receipt of our return confirmation email
Step 4: Ship artwork with insurance and share the parcel tracking code with us by sending an email to [email protected]
If you do not notify us of your intent to return the work within 14 days of receipt or you do not ship the work within 3 days of our return confirmation email or your artwork gets lost or damaged during return shipment, you will NOT be eligible for a refund. As stated in our Terms & Conditions, the cost of return shipment and insurance needs to be paid by you.
Step-by-Step Guide
Step 1: Take pictures
Step 2: Contact us within 24 hours from receipt to signal that the artwork arrived broken by sending an email to [email protected]
Step 3: Wait for our confirmation email and further instructions
Step 4: Allow the insurance agent to examine the broken artwork and the original packaging materials
Step 5: Follow the instructions of the insurance agent
Please note, that MuranoGlassItaly works with a 3rd party insurance company and cannot interfere neither the work nor the judgement of the insurance company. The insurance company has the sole discretion to determine if the insurance claim is rightful or not.
MuranoGlassItaly is committed to ensuring the 100% satisfaction of clients! That’s why we insure all our shipments free of charge. In case your artwork arrives broken, please follow our Step-by-Step guide on “What if the artwork arrives broken?”
The MuranoGlassItaly Insurance policy in NOT applicable to damages caused by customers.
Once your artwork is dispatched, we send you an email notification with the subject line: “Your MuranoGlassItaly order has been shipped”. This email contains your tracking number and link to the responsible courier’s website – either UPS or TNT. Please copy the tracking number from the email notification and then enter it into the courier’s webpage for the latest tracking information.
If you can’t locate the original notification email or have any further questions regarding your purchase, please email [email protected]
Our Customer Service Representatives are happy to help you. You can reach us:
If your credit card is being declined during purchase, please try our troubleshooting tips below. If you still experience problems, we advise that you contact your bank or credit card provider and ask for their assistance.
Double-check the information you entered during checkout:
About the CVV Code
If using a credit card to purchase an artwork, you will be asked for the CVV code (i.e. Card Verification Value code). On most credit cards (including Visa, MasterCard, and Discover cards), the CVV is a three-digit number printed to the right of the signature space on the back of the card. On American Express cards, it is the four-digit code located on the front of the card.
Review your bank’s fraud-alert policies.
Your bank may flag any suspicious activity on your account which may include first-time orders or high-value purchases (regardless of the card’s available funds)—especially those made online. Your bank may require you to contact them and authorize the purchase before allowing you to complete the transaction.
Review your bank’s daily withdrawal limit.
Most banks have limits on how much you can charge on your card in a single day. If you reach this limit, your bank may block your account from any further activity for the day regardless of available funds in the account.
Alternatively, you may choose a different payment method. If you’d like assistance, please call + 39 041 887 6520 (Venice, Italy) or email us [email protected]
Next to every artwork we display the estimated delivery time. Under normal circumstances within this estimated delivery time, we can dispatch your order.
Once your order is dispatched, it will take about 3-5 working days for your shipment to arrive at its destination within the European Union. Shipping time outside of the European Union is 5-7 working days.
If you need a rush order, please get in touch with us by sending an email to [email protected]
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