Please find below the answers on the most frequently asked questions concerning shipping:
- How much I pay for shipping in Europe?
We have some good news for you! We ship free of charge within the European Union.
- How much I pay for shipping outside of Europe?
Customers will be charged for the cost of shipping during check out. However, if your order value is above € 250, we ship free of charge.
- How long will it take to receive my order?
Next to every artwork we display the estimated delivery time. Under normal circumstances within this estimated delivery time, we can dispatch your order.
Once your order is dispatched, it will take about 3-5 working days for your shipment to arrive at its destination within the European Union. Shipping time outside of the European Union is 5-7 working days.
If you need a rush order, please get in touch with us by sending an email to firstname.lastname@example.org
- How do I track the progress of my artwork shipment?
Once your artwork is dispatched, we send you an email notification with the subject line: “Your ArtWeShop order has been shipped”. This email contains your tracking number and link to the responsible courier’s website – either UPS or TNT. Please copy the tracking number from the email notification and then enter it into the courier’s webpage for the latest tracking information.
If you can’t locate the original notification email or have any further questions regarding your purchase, please email email@example.com
- Is my artwork shipment insured?
ArtWeShop is committed to ensuring the 100% satisfaction of clients! That’s why we insure all our shipments free of charge. For further information, please see our Insurance Policy