Please find below the answers on the most frequently asked questions concerning our payment services:
I’m having trouble paying by credit card? What do I do?
If your credit card is being declined during purchase, please try our troubleshooting tips below. If you still experience problems, we advise that you contact your bank or credit card provider and ask for their assistance.
Double-check the information you entered during checkout:
- Did your billing address change recently?
- Did you enter the correct CVV code?
- Did you get a new card with a new expiration date?
About the CVV Code
If using a credit card to purchase an artwork, you will be asked for the CVV code (i.e. Card Verification Value code). On most credit cards (including Visa, MasterCard, and Discover cards), the CVV is a three-digit number printed to the right of the signature space on the back of the card. On American Express cards, it is the four-digit code located on the front of the card.
Review your bank’s fraud-alert policies
Your bank may flag any suspicious activity on your account which may include first-time orders or high-value purchases (regardless of the card’s available funds)—especially those made online. Your bank may require you to contact them and authorize the purchase before allowing you to complete the transaction.
Review your bank’s daily withdrawal limit
Most banks have limits on how much you can charge on your card in a single day. If you reach this limit, your bank may block your account from any further activity for the day regardless of available funds in the account.
Alternatively, you may choose a different payment method. If you’d like assistance, please call + 39 041 887 6520 (Venice, Italy) or email us [email protected]