Terms and Conditions

MURANOGLASSITALY TERMS AND CONDITIONS

RETAIL TERMS AND CONDITIONS

PLEASE NOTE

The sales conditions here below are valid for Italian and international sales. MuranoGlassItaly reserves itself the right to modify its prices and sales terms at any time.

1. Introduction

First and foremost, a warm welcome at MuranoGlassItaly (later on referred as “MuranoGlassItaly”)! We at MuranoGlassItaly are Murano glass art enthusiasts united with the mission to bring back art in the life of people. We the descendants of great Murano glass Masters and created the MuranoGlassItaly online platform to introduce people into the world of contemporary artisan Murano glassmaking in Italy.

We create a fine selection of handmade glass masterpieces (later on referred as “articles”). All our displayed Venetian artworks are either made-to-order or one-of-a-kind artisan works.

The image accompanying the description of an article may not be fully representative of its characteristics. All articles are artisanal and of the highest production quality. Variations in shape, size, color and / or small imperfections or minute air bubbles in the glass are unavoidable and are typical of the manual processing of glass and distinguish the craftsmanship.

As such, you as the Customer (later on referred as “Customer”), can enjoy all the beauty our Murano glass Masters can offer 24/7 on our website MuranoGlassItaly and select articles that would best complement your home or office.

We understand that the perception of art and beauty is something very personal. Therefore, we give our Customers the possibility to customize any of our displayed artworks or design an own Murano glass masterpiece.

Please, read carefully the below Terms and Conditions, by using our website and clicking on the ‘I agree’ bottom during  checking out your shopping cart you consent irrevocably and unconditionally to our Terms and Conditions. Therefore, it is important that you are aware and understand how MuranoGlassItaly conducts business.

Please note that the Terms and Conditions represent the intellectual property of MuranoGlassItaly. It is strictly forbidden to use, amend, share or copy any part of the Terms and Conditions in any ways without prior written permission of MuranoGlassItaly.

• MuranoGlassItaly

o            Company registration. MuranoGlassItaly is incorporated under the Italian law with Chamber of Commerce Number of 01840430936. The legal office is registered at Via F. Turati 8/A, 33170 Pordenone, Italy while the operative office is Via Bottenigo 147, 30100 Venice, Italy.

• MuranoGlassItaly description. MuranoGlassItaly complementing the physical furnace operation, has developed an integrated webshop application www.muranoglassitaly.com to provide articles for sale to Customers in Italy and internationally. As such, MuranoGlassItaly is a platform provider facilitating Customers to purchase articles on the MuranoGlassItaly webshop.

Customers can always turn to the Customer Service of MuranoGlassItaly with questions by sending an email to customer@muranoglassitaly.com.

• Legal responsibility of MuranoGlassItaly in case of third party advertisement on www.muranoglassitaly.com. MuranoGlassItaly displays advertisements and links of third party websites. MuranoGlassItaly is not examining the content of the third party websites and advertisements and cannot be held legally responsible for the content and offerings of third party websites and advertisements.
• Legal responsibility of MuranoGlassItaly over the www.muranoglassitaly.com platform. Due to the nature of the internet business, MuranoGlassItaly cannot guarantee 100% transmission and error free website. MuranoGlassItaly does its best to ensure the smooth operation of the website, however, the website can be down due to maintenance, update of the website etc. MuranoGlassItaly cannot be held responsible for damages and losses due to website maintenance and the nature of the internet.
• MuranoGlassItaly displays original pieces, high quality items made in Italy matching the image and article description displayed on www.muranoglassitaly.com However, please note that the image accompanying the description of an article may not be fully representative of its characteristics. All articles are artisanal and of the highest production quality. Variations in shape, size, color and / or small imperfections or minute air bubbles in the glass are unavoidable and are typical of the manual processing of glass and distinguish the craftsmanship. MuranoGlassItaly undertakes to send digitally an invoice and certificate of origin upon dispatch of every order.
• Customer description. Customer is person who purchases goods and services for personal use. The Customer is aged 18 and above, fully capable of understanding and making purchasing decision in English.

Please note that MuranoGlassItaly is not selling to children. In case the Customer is below 18, the Customer needs to have parental supervision when making purchase on www.muranoglassitaly.com.

The language of www.muranoglassitaly.com webshop is English. Therefore, the Customer shall understand and capable of making purchasing decisions in English. Furthermore, the Customer agrees unconditionally to communicate in English with MuranoGlassItaly.

The Customer guarantees not to give false e-mail address, impersonate other private and/or natural persons or use PayPal account, credit card, debit card or any other payment method that does not legally belong to the Customer. The Customer guarantees to have full right to use the given payment mean let it be credit card, debit card, PayPal account etc. Furthermore, the Customer guarantees that the Customer has sufficient fund on his payment mean such as credit card, debit card, PayPal account to cover the costs of purchase on www.muranoglassitaly.com.

2. Articles

o            Article’s price formulation in case the Customer gives a delivery address within the European Union. All article prices listed on the MuranoGlassItaly webshop are net prices inclusive value added tax and shipping costs to addresses within the European Union. There are no hidden costs, the Customer pays the price listed next to the article. Please note, that all prices are listed in Euro, and thus there could be additional currency exchange costs on top of the listed net price charged by the Customer’s bank only if the Customer’s local currency is different from Euro.

o            Article’s price formulation in case the Customer gives a delivery address outside of the European Union. All article prices listed on the MuranoGlassItaly webshop are exclusive local custom fees. The shipping costs will be added to the order during check-out process on the MuranoGlassItaly website. The local customs fees need to be paid by the Customer to the shipping company upon receipt of the parcel. Please note, that all prices on MuranoGlassItaly.com are listed in Euro, and thus there could be additional currency exchange costs on top of the listed price charged by the Customer’s bank.

• Customer rating and feedback allow Customers to rate, comment and provide feedback on articles and/or quality of service. Customer consents that these Customer ratings, comments and feedbacks can be publicly available on the www.muranoglassitaly.com webshop.

Customer agrees not to post vulgar, obscene, sexually explicit or offensive comments and feedbacks on the www.muranoglassitaly.com webshop. MuranoGlassItaly keeps the right to edit and delete non-compliant comments and feedbacks.

• No responsibility to sell mispriced products. MuranoGlassItaly does its best to describe every item, product or service offered on www.muranoglassitaly.com webshop as accurately as possible. However, we are human, and therefore MuranoGlassItaly does not warrant that specifications or prices on www.muranoglassitaly.com are complete, accurate, reliable, current, or error-free. In the event of any errors relating to the pricing or specifications of any item, product or service, MuranoGlassItaly shall have the right to refuse or cancel any orders in its sole discretion. If MuranoGlassItaly charged the Customer’s credit/debit card or other account prior to cancellation, MuranoGlassItaly will issue a credit to Customer’s account in the amount of the charge.
• No responsibility to sell mispriced products. MuranoGlassItaly does its best to describe every item, product or service offered on www.muranoglassitaly.com webshop as accurately as possible. However, we are human, and therefore MuranoGlassItaly does not warrant that specifications or prices on www.muranoglassitaly.com are complete, accurate, reliable, current, or error-free. In the event of any errors relating to the pricing or specifications of any item, product or service, MuranoGlassItaly shall have the right to refuse or cancel any orders in its sole discretion. If MuranoGlassItaly charged the Customer’s credit/debit card or other account prior to cancellation, MuranoGlassItaly will issue a credit to Customer’s account in the amount of the charge.
• Legal transfer of article ownership. It is important for the Customer to understand when the legal ownership of the article is transferred. Upon the Customer placing an order on MuranoGlassItaly.com this order is considered as an offer to buy the selected article. After the Customer placed the order on the MuranoGlassItaly webshop, MuranoGlassItaly sends the Customer a confirmation that MuranoGlassItaly has received the Customer’s offer. This confirmation email is only an acknowledgment that MuranoGlassItaly received the Customer’s offer not a confirmation of acceptance. The moment MuranoGlassItaly sends an email that the purchased article had been dispatched, only then the acceptance of the Customer’s offer is confirmed.

In other words, the article shall remain the property of MuranoGlassItaly until MuranoGlassItaly dispatches the article to the Customer. In the event that the article is returned by the Customer, the article shall pass directly to the property of MuranoGlassItaly upon receipt of the undamaged article. MuranoGlassItaly holds no property right Customer’s return shipment at any point in time and is not personally liable for receiving damaged Customer return shipment. In case the Customer return shipment results in the receipt of a damaged article, it is the responsibility of the Customer to claim damages with the courier.

MuranoGlassItaly may cancel an order if the artwork is not available for any reason and/or there are any problems with production. If this is the case, MuranoGlassItaly will notify the Customer and return any payment that the customer has made.

• Forbidden articles. MuranoGlassItaly undertakes not to provide for listing sexually too explicit articles or items with offensive content that can jeopardize the integrity and reputation of the MuranoGlassItaly webshop. MuranoGlassItaly undertakes not to provide articles for sale, which are copying trademarks and/or hurt the intellectual property rights of third parties. All articles provided for listing on MuranoGlassItaly webshop and the shipment packaging of these articles shall be in compliance with the health and safety regulations of the European Union.

In case the Customer believes that any of the products listed on www.muranoglassitaly.com hurts his intellectually property rights, please let MuranoGlassItaly know by sending an email to customer@muranoglassitaly.com. MuranoGlassItaly will investigate the claim and as a result can decide to delist articles with immediate effect. This gesture, however, is not a sign of guilt, but proactive measure to preserve the integrity of the MuranoGlassItaly webshop.

3. Shipping policy. Please note, that MuranoGlassItaly does not share any further information about the Customer other than the name, address and phone number with the courier for shipping purposes. In compliance with international laws governing international cross-border internet sales, MuranoGlassItaly is not allowed to share the Customer’s bank account information or any personal data such as email address, etc.. All information about Customers and transactions belong to MuranoGlassItaly.

• Shipping costs when purchasing more than one article. Please note, that MuranoGlassItaly does not charge shipping costs individually for each article. The shipping cost added to the cart, in case of multiple article orders, will be the shipping cost of one article. Therefore, only one shipping cost will be calculated, independently from how many articles are purchased. This means that if the client purchases more than one article and then one or more articles are cancelled before shipment and/or returned while the others are kept, no shipping cost for the cancelled and/or returned article will be refunded. This because the shipping cost reflect the shipping that took place for the remaining article and/or articles.
• Shipping more than one articles. In case the Customer purchases more than one articles in one order on the MuranoGlassItaly webshop, it is possible that the delivery lead times of the ordered articles are different. However, no extra costs will be charged to the Customer.
• Customer shipping acknowledgement. Customers shall signal to MuranoGlassItaly if the ordered article did not arrive by sending an email to customer@muranoglassitaly.com. In case the article arrives damaged to the Customer, the Customer shall take pictures of the damage and send the photos to customer@muranoglassitaly.com. MuranoGlassItaly then will investigate the incident when applicable hands in the insurance claim to the courier.

The customer shall signal to MuranoGlassItaly, by sending an email to customer@muranoglassitaly.com, within 24 hours upon delivery of the order in case the artwork arrived damaged. Any claims after this initial 24 hour passed by will be deemed void and fraudulent. MuranoGlassItaly has the unconditional right to deny any form of reimbursement to claims handed in after the initial 24 hour upon delivery passed.

The Customer unconditionally consent that it is the nature of the postal services that parcels get lost or damaged during transportation and in case the Customer’s purchased article gets damaged or lost during transportation, then the Customer does not claim damages beyond the paid net price of the purchased article.

It is strictly forbidden for Customers to make false or misleading statements about the condition or non-arrival of the ordered article. MuranoGlassItaly acts in good faith when investigating customer complaints, but in case MuranoGlassItaly has reasonable doubt to believe that the Customer committed fraud, MuranoGlassItaly has the unconditional right to deny any compensation of damage or non-arrival of the article and put the Customer on a Blacklist. Customers listed on the Blacklist are no longer able to order articles on the webshop of MuranoGlassItaly.

In case the Customer fails to accept shipment for any reason, the loss or damage of the parcel is credited to the Customer. As such, Customer is not entitled to any reimbursement.

In case the Customer fails to accept shipment for any reason and the artwork is returned undamaged to MuranoGlassItaly, then the Customer is not entitled to an automatic new shipment. Customer must pay for the new shipping fee. In case the Customer requests reimbursement, then the actual shipping costs of the first shipment will be deducted from the final purchase price to determine the reimbursement due to the Customer.

Custom-made articles that are returned to MuranoGlassItaly as undeliverable package can only be re-shipped to the Customer. No reimbursement is provided for custom-made orders. Please note that in case of re-shipping the Customer shall pay the new shipment fees.

4. Return policy. In case the Customer is not satisfied with the purchased article, the Customer has the right to return the purchased article within 14 days upon receipt of the article. In case the Customer returns the purchased article after the 14 days return period expired, the customer is no longer entitled to any reimbursement. The cost of return shipment as well as shipping material (in case the original shipping material has been damaged or not available) shall be paid by the Customer.

Please note, that the 14 days return period is not valid on custom-made orders. Articles that were created based on the designs and specification of the Customer cannot be returned, including chandeliers spare parts.

Please note, that no returns or exchanges allowed on personal goods such as pierced earrings.

Please note that Customers may not use goods that they have received before deciding to withdraw from the purchase. The right to withdraw exists to allow Customers to examine the product in the same way as they would in a shop, not to give Customers 14 days free use.

• Conditions of Customer reimbursement in case of article return. Customer is only eligible for reimbursement if the article is returned undamaged to the right return address within the 14 days return period. In case one of these conditions is not met MuranoGlassItaly has the unconditional right to partially or fully deny reimbursement.

As such, in order to save time and frustration, Customers need to make sure to carefully wrap back the article in the original wrapping material and place it securely in the original carton box. Also it is important that the Customer shall send the article with a Tracking-Code and insure the parcel. Customers shall share the Tracking-Code with MuranoGlassItaly by sending an email to customer@muranoglassitaly.com.

In case the article gets lost or damage during shipment, Customer will NOT be eligible for a refund. MuranoGlassItaly only pay refund if the article is received by MuranoGlassItaly undamaged.

If the article gets lost or damaged during shipment Customers need to contact their shipping company and claim the insurance money to cover for the cost of article.

It is obligatory that the Customer returns the article to the right return address. In case of doubts about the right return address, the Customer shall contact MuranoGlassItaly by sending an email to customer@muranoglassitaly.com.

• Customer reimbursement process. Upon receipt of the returned and undamaged article meeting the previously described conditions of reimbursement, only then MuranoGlassItaly transfers the reimbursement to the Customer. Reimbursement can be expected within 14 days upon receipt of the undamaged article.
• The reimbursement will be refunded to Customer’s original source of payment in the same currency and using the same exchange rate as the original order (minus payment processing fee and international customs fees, if any).

In case Customer is in breach of the Return Policy conditions resulting in monetary damages to MuranoGlassItaly or Partner, MuranoGlassItaly has the unconditional right to deny reimbursement.

5.           Legal disclaimer. MuranoGlassItaly keeps the right to make changes and additions to the MuranoGlassItaly Terms and Conditions. The MuranoGlassItaly Terms and Conditions are exclusively governed by Italian law. All disputes arising out of or related to the MuranoGlassItaly Terms and Conditions shall be submitted to the competent court in Venice, Italy. In case of disputes the English language MuranoGlassItaly Terms and Conditions prevail.

WHOLESALE TERMS AND CONDITIONS

PLEASE NOTE

The sales conditions here below are valid for Italian and international sales. MuranoGlassItaly SRLS (later on referred as “MuranoGlassItaly”) reserves itself the right to modify its prices and sales terms at any time.

Wholesale Customer (later on referred as “Wholesale Customer”) is a person who purchases goods and services as a legal entity, business or corporation enters a business to business (B2B) – wholesale agreement with MuranoGlassItaly. Wholesale Customers enjoy benefits like wholesale pricing. Consumer law does not apply to B2B – Wholesale agreements.

1. PAYMENT CONDITIONS

According to the sales agreement of MuranoGlassItaly, all payment conditions are clearly stated in the order confirmations and invoices of MuranoGlassItaly. Please note, that 100% upfront payment is required to make an order firm. MuranoGlassItaly will not proceed with the creation of any artwork unless MuranoGlassItaly receives 100% upfront payment.

2. CUSTOMS DUTIES / OTHER TAXES

MuranoGlassItaly prices do not include any customs duty or local tax.

3. PACKAGING

The standard packaging of MuranoGlassItaly is either double sided carton boxes or wooden crates or pallets and its cost is already included in the selling price. MuranoGlassItaly certifies that all packaging is built according to the law, with treated wooden panels which avoid problems related to ISPM in international shipping. Different packages can be provided if expressly requested in advance, at an additional cost.

4. TERMS OF DELIVERY

MuranoGlassItaly does its best to honour the agreed terms of delivery. However, they are approximate and MuranoGlassItaly is not responsible for eventual delays. In the event Wholesale Customer is not able to receive the goods according to the agreed terms of delivery, MuranoGlassItaly will keep the ready goods in its warehouse for free for one month.

5. WAREHOUSE

After one month had passed since the written notice of readiness goods, MuranoGlassItaly will charge the warehousing cost (which includes stocking, handling, etc…). The cost of deposit is € 30,00 per square metre per month plus 1% insurance (this value will be calculated each single time).

6. ORDER CANCELLATION

Wholesale Customer enjoys benefits like wholesale prices. Wholesale Customer is expected to be able to do thorough research on its needs before making a purchase decision. Consumer law does not apply to wholesale agreements. Therefore, Wholesale Customer does not have right of withdrawal. Wholesale agreements cannot be terminated. Order cancelations are only possible within 24 hours of the order, in written form.

In the event Wholesale Customer cancels a confirmed order, within 24 hours of the order, in written form, Wholesale Customer lose 15% of the upfront payment and Wholesale Customer undertakes to pay for all costs MuranoGlassItaly has already sustained up to that time. In addition, MuranoGlassItaly reserves the right to be refunded for damages.

7. RETURNS & REFUNDS

Wholesale Customer enjoys benefits like wholesale prices. Wholesale Customer is expected to be able to do thorough research on its needs before making a purchase decision. Consumer law does not apply to wholesale agreements. Therefore, Wholesale Customer does not have a right to return received artworks and/or ask for refunds. Shipped artworks cannot be returned and/or refunded.

Additionally, Wholesale Customer is aware that all artworks are artisanal and of the highest production quality. Variations in shape, size, colour and / or small imperfections or minute air bubbles in the glass are unavoidable and are typical of the manual processing of glass and distinguish the craftsmanship. As such, are not considered as defects and can not be contested.

8. BREAKAGES AND DAMAGES DUE TO TRANSPORTATION

According to the international ex-works transport regulations, goods are shipped at the customer’s risk. Under no circumstance can MuranoGlassItaly be held responsible for breakages, damages or thefts that may occur during transport. In such cases, Wholesale Customer shall make its claim to the shipping agent. In case of MuranoGlassItaly is in charge for the transport, please see “Replacement instructions”.

9. REPLACEMENTS

For any shipped goods sent by MuranoGlassItaly, Wholesale Customer is advised to follow the instructions below strictly. MuranoGlassItaly will not be able to action the free replacement process otherwise.

INSTRUCTIONS:

1. In order to guarantee that the insurance will cover any damages spotted at the moment of delivery, Wholesale Customer shall verify that all packages are in good conditions and Wholesale Customer shall also check their contents, possibly with the courier. If there are any visible damages, Wholesale Customer shall immediately declare, on the letter consignment (or transport document) and by using an ink pen, the following sentence: “goods subject to checks” or “goods unchecked”.
2. In any hidden defect, which cannot be seen at the moment of delivery, will appear after opening the packages, Wholesale Customer shall action the following procedure:
3. Wholesale Customer shall hold the damaged goods into their original package and keep them available for MuranoGlassItaly (who will provide instructions for the goods return matter) and for the courier (who will inspect all items)
4. Wholesale Customer shall send a written declaration, within two days from good delivery, which contains the full list of damages spotted and the package reference number where the damaged parts were contained.
5. Once all the above procedures have been actioned, Wholesale Customer shall receive shortly the replacement for all damaged goods, where damage was caused during shipment.
6. If not specifically requested, MuranoGlassItaly deeply recommend Wholesale Customer to not ship back the damaged good, in order to avoid issues due to logistical and administrative matters. All returned items sent without any agreement with the sales department of MuranoGlassItaly and/or without any prior notice will not be accepted.
7. Replacements represent a complete and efficient service of MuranoGlassItaly and they may be declared, at MuranoGlassItaly’s complete discretion, as for free or chargeable.
8. No replacements may be provided, neither as for free nor as chargeable, in case of some irregularity or pending payments related to prior invoices.

Whenever the goods are damaged and even one of the above bullet points couldn’t be respected, MuranoGlassItaly reserves the right to replace the damaged goods by asking a normal payment only.

10. DISPUTES

For all disputes, the sole court of competent jurisdiction shall be the Court of Venice, Italy.

NOTICE

1. RETURN OF GOODS

MuranoGlassItaly pays the greatest attention to the preparation of Wholesale Customer orders and MuranoGlassItaly always take pictures of the goods, as an entirety and of every relevant detail, before shipping. MuranoGlassItaly recommend to carefully check all photos sent by email and point out any irregularity of the artwork itself. MuranoGlassItaly considers any unreplied email as Wholesale Customer approval of conformity with what agreed on the proforma invoice. Therefore, MuranoGlassItaly decline to 50% the responsibility for any mistakes and/or manufacturing irregularity that Wholesale Customer might discover at delivery time. Should Wholesale Customer find any errors and/or shortages, kindly inform MuranoGlassItaly at once in writing within two days after receiving the goods. Wholesale Customer shall not return any goods without the written approval and reshipping instructions of MuranoGlassItaly.

1. SHIPPING

Whenever MuranoGlassItaly organises the shipment until destination, it will be fully insured in order to guarantee quality, integrity and value of goods that Wholesale Customer has purchased. If the shipment goes to a deposit, insurance will cover the transport from MuranoGlassItaly Headquarters to the deposit only. Insurance will not cover any goods damages caused after delivery to the deposit.

SIZE AND/OR FINISHINGS ARE CUSTOM TO SPECIFICATION FOR ANY PRODUCTS

Prices are intended: VAT excluded

Packaging: Included in the price

Shipping term: Ex-Works